(In accordance with the Victorian Health Records Act 2001 and Privacy Act)

Summary

The personal health information you provide during your consultation and subsequent treatment will be collected for the purpose of providing high quality health care. This clinic is committed to protecting your privacy and this information is generally only disclosed to other members of your treating team where necessary. It will however, be disclosed to other organizations where required by law or if necessary for debt recovery purposes. You may gain access to information about you held by this clinic by putting your request in writing and attention it to the Practice Manager.

Our practice respects your right to privacy. We realise that it is important that you understand the purpose for which we collect details about your health, as well as how this information is used at our practice and to whom this information might be disclosed.

The policy of this practice is to follow these procedures:-

1) Information collected will be used for the purpose of providing high quality health care to you. Personal information such as your name, address and health insurance details will be used for the purpose of addressing account to you, as well as processing payments and writing to you about our services and any issues affecting your treatment.

2) We may disclose your health information to other health care professionals, or request it from them if, in our judgement, that it's necessary in the context of your treatment. In that event, disclosure of your personal details will be minimised wherever possible. It will be disclosed to other organizations where required by law or if necessary, for debt recovery purposes.

3) We may also use parts of your health information for research purposes, case conferences, study groups or at seminars, as this may provide benefit to other patients. Should that happen, your personal identity will not be disclosed without your consent to do so.

4) Your medical history, treatment records, x-rays and all other material relevant to your treatment will be kept here. You may inspect or request copies of our records of your treatment at any time, or seek an explanation from the physiotherapist. All such requests for access should be put in writing and made attention to the Practice Manager. Statuary fees will apply in relation to the types of access which you seek. If you request an explanation of our records or a written summary, our usual consulting fees apply to these services.

5) If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

You can otherwise rest assured that your health information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or the administration of your treatment, without your prior consent. If you have any queries or concerns about our handling of your health information, please do not hesitate to raise these concerns with our practice.