Money back guarantee | Back In Motion

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Back In Motion Guarantee

Back In Motion Guarantee

Not satisfied? 100% money-back guarantee on your last session 

We are committed to your satisfaction and delivering the very best in physio care, customer services and outcomes. After each consultation you have in any one of our practices, you should walk away satisfied that your physiotherapist has serviced your needs as expected, providing you with the desired outcome.

If you are not 100% satisfied with your experience at Back In Motion, we will refund your money on your last session and deliver your next session FREE.  


Terms & Conditions:

  • A claim must be lodged before the next service or up to a maximum of seven days after the service has been delivered;
  • Any refund must be made in the same manner with which it the service was paid for;
  • A claim can only be made at the practice at which the service was originally provided;
  • Free services offered under the guarantee cannot be redeemed for cash or products and are not transferable or saleable;
  • Free services can only be redeemed at the practice at which the guarantee was provided;
  • This free service must be of the same or lesser value as the original service provided to the client; and
  • Must be provided within seven days of the original service, unless otherwise negotiated and agreed between all parties.