Latest News - Camberwell | Back In Motion

Telehealth Physio Consultations

Published: August 11, 2020

In response to the COVID 19 situation, we are continuing to provide in person consultations for those whom hands on manual treatment or close supervision is necessary. In order to provide alternative means to access our services for those clients not in that scenario, we now have a Telehealth platform available – enabling you to have a Physiotherapy consultation via video chat.

Telehealth consultations will include all the usual elements of a Physiotherapy consultation, apart from the hands-on treatment. During your Telehealth consultation we will; ask you some questions about your injury/issue, ask you to show us some movements or functional tasks, provide a provisional diagnosis, provide education and advice, prescribe or review exercises as required.

Telehealth Physiotherapy consultations can be booked as a standard review appointment for an issue you have already been working on with us, or for a brand new injury. New clients (whom have never been to our practice previously) can also book a Telehealth Physiotherapy consultation – we will just require you to complete some additional paperwork prior to the consultation.

These consultations are charged at $50 (you can pay via your credit card at the end of the consultation, or make an EFT payment if you do not have a credit card). There are a number of Private Health Insurers who will still pay a rebate on a Telehealth Physiotherapy consultation (unfortunately it cannot be done through HICAPS – you need to pay the full amount, then lodge your receipt with your insurer). Please check your eligibility with your insurer.

WorkSafe, TAC and DVA clients who already have approved physiotherapy services can continue to utilise our services via telehealth if they are self-isolating.

Medicare rebates may be available for those with Physiotherapy as part of their Chronic Disease Management Plan.

To access this service, you will simply need a computer (smart devices can be used however the quality of the consultation may not be as good) with an internet connection and camera. Once your consultation has been booked, we will send you an email with a link to join the call at the scheduled time. We’re here to help you on your journey to recovery to get you moving again.


Sophie Parrôt & Adrian Quinn currently have available appointments, call 9889 3903 or email