Here are some FAQs before your first visit!
Question: What do I bring?
Answer: You will need to bring along any scans, reports, referral/s or Medicare EPC you've been given for treatment.
Question: Do you have a cancellation policy?
Answer: Please note that we require SIX HOURS NOTICE FOR CANCELLATIONS, otherwise a fee will be charged. Call us ASAP on 9439 6776 if you need to change your appointment. You can view our Terms and Conditions here.
Question: Where do I park?
Answer: We are located at 1/256 Bolton St Eltham, near Autobarn (see Google Maps image below). You can drive straight in and look for our red signage and park right out the front, as seen below.
Question: Do I need to fill out any forms prior to my appointment?
Answer: As a new patient to our clinic we have a few forms that need to be completed, please arrive 10 mins before your appointment to do so.
Question: What do I wear?
Answer: Please wear anything that you feel comfortable in, as you'll need to be able to do basic movements on your first visit so your clinician can assess and treat you effectively.
For example, if you have a shoulder injury, please have a singlet on; if you have a knee injury, please wear shorts.
Question: How much do I receive back from my Private Health Insurance Fund?
Answer: Each Private Health Insurance Fund differs - it depends on your level of coverage. We recommend giving you the code for your treatment to check with your health fund, if you'd like to know prior to attending your appointment.
Question: Do you Bulk Bill?
Answer: Yes, we do Bulk Bill as part of your Enhanced Care Plan but only offsite at our connect sites at St Helena Mediplex and Viewbank Medical Centre. You can book any time with our Physio Associates, Exercise Physiologist and Osteopath offsite and there is no out of pocket cost.
For all appointments at our clinic in Eltham - we do not Bulk Bill. Patients must pay for the appointment in full and then we will rebate the amount for you; you will need to bring your Medicare card and a debit card (we cannot rebate the bulk bill amount of $56.00 onto a Credit Card).
Question: I see you run Hydrotherapy, can you tell me more?
Answer: Aquatic physiotherapy classes are ideal for those who are going through injury rehabilitation or those with long standing chronic injuries. You will perform gentle exercises in water with buoyancy devices as needed. Every six weeks your physio will assess your progress to ensure you’re getting the most out of your program.
Our Hydrotherapy physiotherapy classes are 30 minutes in length and are held at Eltham Leisure Centre; they are run Wednesday and Friday's.
Question: Do you have any Connect Sites outside of your main clinic in Eltham?
Answer: Yes, we do! We operate out of St Helena Mediplex and Viewbank Medical Clinic. Please call us to discuss available appointment days and times.
We have also set up the New Patient form at our Connect Sites:
- At St Helena the form to complete prior to be taken through to your appt, will be left on the desk opposite our room, near the pathology
- At Viewbank the form to complete prior to be taken through to your appt, will be left on the desk directly next to Room 5 (our room is to the right of the desk)
Back In Motion Eltham to St Helena Mediplex
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St Helena Mediplex
Back In Motion Eltham to Viewbank Medical Centre
Viewbank Medical Centre
St Helena Mediplex to Viewbank Medical Centre